Returns & Exchanges

At Hisense, we stand behind the quality of our electronics and offer a 30-day return window for items in their original packaging. Whether you are unsatisfied with a television, appliance, or soundbar, our goal is to ensure a seamless resolution for your home entertainment needs.

Return Process

• 1.
  Initiate Your Request

  Log into your Hisense account and navigate to your order history to select the item you wish to return and provide a reason for the request.

• 2.
  Print Shipping Label

  Once approved, we will email you a prepaid shipping label and a Return Merchandise Authorization (RMA) form to include inside the box.

• 3.
  Pack and Ship

  Securely pack the device in its original manufacturer packaging with all accessories and manuals included, then drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  After our technicians inspect the unit for any physical damage, we will process your full refund or exchange within 7 to 10 business days.